General conditions:

About the sale of goods through the website www.bio-fireplaces.org (hereinafter referred to as the online store)

(hereinafter referred to as the "Terms")

 

Operator

The operator of the online store is the company:

 Biokamin EU sro

Pannonian Road 34

851 04 Bratislava

REGON: 44 507 445

NIP number SK2022730270

entered in the Commercial Register of the District Court Bratislava I, Section Sro, no. 55614 / B

Tel .: 00421 905 619 808

by e-mail: info@biokamin-eu.com

website: www.bio-fireplaces.org

 

Bank :

(hereinafter referred to as the seller)

 

1. Introductory provisions

1.1. These terms and conditions govern the rights and obligations between the seller and the natural or legal person who purchases the goods through the seller's online store. (hereinafter only the buyer)

1.2. Rights and obligations not stated in these terms and conditions are governed by the provisions of Act no. 513/1991 Coll. Of the Commercial Code as amended

 

2. Method of concluding the contract

2.1. The Buyer selects the goods through the Online Store, which creates an order by adding it to the cart, filling in the data required for registration and then sending it to the Seller. If the buyer does not have access to the Online Store for technical or other reasons, he can send the order by electronic means (e-mail) to info@biokamin-eu.com with the exact specification of the goods, their quantity and contact details.

2.2. The Buyer's order is considered a proposal for the conclusion of the contract.

2.3. The buyer is entitled to cancel, change or supplement the order within 24 hours of its dispatch. The buyer should inform the seller by phone of any changes made to the order and then send the protocol by e-mail to: info@biokamin-eu.com

2.4. By sending the order, the buyer agrees to the processing of his personal data in order to fulfill the rights and obligations under the contract and to provide information about the products and services of the seller.

2.5. The seller will send the buyer an order confirmation without undue delay upon receipt of the order from the buyer.

2.6. Order confirmation can be sent by e-mail, post, fax or telephone at the Seller's discretion. Sending an order confirmation can also mean a telephone connection between the Buyer and the Seller, in which the Seller informs the Buyer about the acceptance of the order.

2.7. After sending the order confirmation, the purchase and sales contract is considered concluded.

2.8. In the event that any part of the order is incorrect or incomplete, the seller will inform the buyer of the need to change or supplement the order. After completing the order, the Buyer will receive an order confirmation.

2.9. If the buyer does not correct the errors in the order within 7 days from the date of notification by the seller, his order will be considered unfounded and will not be processed.

2.10. In the event that the seller is unable to deliver the ordered goods according to the order, he will immediately inform the buyer of this fact.

2.11. The seller has the right to cancel the order if the customer has not fulfilled its obligations to the seller in the past.

2.12. If the buyer has a valid registration number at the time of purchase, the seller's relationship to the provisions of the Commercial Code.

3. Purchase price

3.1 The contracting parties have agreed that the Buyer buys the goods from the Seller for the price stated in the Online Store and in the order and at the time of sending the order to the Seller.

3.2. If the buyer does not take over the goods at the seller's premises, the buyer is obliged to pay, in addition to the purchase costs, also the transport costs.

3.3. Shipping options as well as the price list of each shipping is available on the Online Store page when creating an order in the Cart section. If the shipping costs are not specified, they can be quantified and sent to the Buyer upon request.

3.4. If the Buyer sends an order with the specified method of transport: "Transport costs will be quantified additionally", the Seller will send without undue delay a calculation of transport costs according to the Buyer's request. The buyer has 7 days to accept shipping costs.

3.4.1. If the Buyer does not accept the cost of transport or does not comment on this matter within 7 days, his order will not be considered unfounded and will not be processed.

3.5. The buyer has a choice of 3 modes of transport related to the payment of the purchase price and shipping costs: personal collection, cash on delivery, payment in advance on account.

3.5.1. If the buyer chooses personal collection, he will pay for the goods on delivery at the seller.

3.5.2. If the buyer chooses a cash on delivery shipment, he will pay for the goods together with the shipping costs directly to the courier upon receipt of the goods.

3.5.3. If the buyer chooses to pay in advance to the account, he is obliged to pay the purchase price along with shipping costs upon receipt of information from the seller, but no later than the day of dispatch. Otherwise, the goods will not be shipped, which will delay the execution of the order.

3.5.3.1. Payment in advance to the account can be made via PayPal or a payment card using the Cardpay service.

3.5.3.1.1. The Cardpay service is provided via the Tarta Bank's virtual terminal, therefore the Buyer can pay with VISA, VISA ELECTRON, MASTERCARD, MAESTRO or Diners Club International® cards.

3.5.3.1.2. The Buyer shall pay the advance payment to the account via Cardpay at the Tatra Bank virtual terminal, immediately after sending the order in the Seller's Online Store or later to the account specified in the message received in connection with the order. available on the corner of the Buyer in the online store, but no later than during dispatch, otherwise the goods will not be sent to the Buyer, which will delay the processing of the order.

3.6. The buyer is obliged to pay the purchase price and shipping costs properly and on time. The buyer's obligation to pay the purchase price for the goods together with the transport costs is considered fulfilled at the moment the payment is credited to the seller's account, i. by crediting funds to a bank account or after payment in cash. If the buyer does not fulfill its financial obligations under the contract in time, the seller is entitled to demand from the buyer the payment of costs associated with the delay and the payment of a contractual penalty of 0.05% for each day of delay.

3.7. The seller is subject to the reservation of ownership in accordance with § 445 of the Commercial Code, but the buyer acquires ownership of the subject of the contract only after paying the full purchase price for the goods.

3.8. The invoice, which is also a consignment note, will be delivered to the buyer together with the subject of the contract.

 

4. Delivery of goods

4.1 The Seller undertakes to deliver the goods to the Buyer within the period specified for each product in the Online Store. The delivery period begins the day after the order is confirmed by the Seller.

4.2. In the case of choosing "personal collection", the Buyer is obliged to agree with the Seller on the date and time of receipt of the goods.

4.3. Liability for damage to the goods passes to the buyer if the seller hands over the goods to the carrier so that the goods are delivered to the place specified by the buyer.

4.4. The buyer is obliged to take over the shipment on time. Upon receipt of the goods, the buyer should check the condition of the packaging, tapes or security and report any damage to the packaging to the courier immediately. He should also check that the contents of the package correspond to the order (quantity and appearance of the goods) and that the goods are free of defects. If the delivered goods do not correspond to the order or the buyer notices obvious defects of the goods, he is obliged to notify this fact in writing on the consignment note.

4.5. In the event that the buyer does not accept the goods, the order processing time will be extended, and therefore the seller is entitled to demand from the buyer to pay the costs associated with the delay and pay a contractual penalty of 0.05% for each day started. delay.

 

5. Warranty, defects, complaints

5.1. If the damage or partial defect of the goods is not visible upon receipt, the buyer is obliged to inform the seller without undue delay, but no later than 10 days from the date of delivery of the goods to the seller. The seller and the supplier's representative will rather report the damage report. After receiving the protocol, the Seller decides on the method of eliminating the defect of the goods and informs the Buyer of its decision.

5.2. The seller provides a warranty for the goods for a period of twenty-four (24) months. The warranty period begins on the day the goods are taken over by the Buyer. The warranty period is not charged from the day of taking over the claimed goods by the Seller until the day of handling the complaint and informing the Buyer about its result.

5.3. The warranty does not cover defects in the goods caused by its use contrary to the purpose of use or in violation of the principles stated in the instructions. The warranty also does not cover mechanical damage caused by exposure of the goods to sunlight or electromagnetic radiation, as well as mechanical or other undesirable interventions in the goods.

5.4. For goods sold for a certain defect at a lower price, the warranty period is twenty-four (24) months, the warranty, except for point 5.3, also does not apply to defects for which the price of the goods has been reduced. Information about this defect should be included in the purchase agreement.

5.5. If the repair of defective goods or their exchange for the same goods is not possible, the seller may withdraw from the contract by issuing a corrective invoice to the buyer in the amount of the current price of the goods on the day the complaint is accepted. . The current price of the goods means the price of the goods on the day of receipt of the complaint or the price of the goods with technical parameters comparable to the advertised goods. The seller is entitled to choose goods with comparable technical parameters and this decision cannot be appealed.

5.6. If the seller does not repair the claimed goods within the warranty period within 30 days, these goods are considered unrepairable and the buyer has the right to exchange them for new identical goods or to issue a corrective invoice according to point 5.7.

5.7. If the defective goods are exchanged for new ones, the warranty period begins on the day the new goods are taken over. A new warranty card will also be issued for the new product.

5.8. If the Seller decides that the claimed goods are not defective or do not meet the conditions of the complaint, the complaint is considered unfounded and the claimed goods will be returned to the Buyer.

5.8.1. If the complaint made during the first 12 months from the date of purchase of the goods is rejected, the decision on the complaint at the expense of the Seller shall be accompanied by an expert opinion.

5.8.2. If the complaint lodged after 12 months from the date of purchase of the goods is rejected, the Seller shall state in the decision on the complaint the person to whom the goods can be sent for examination. The costs of expertise incurred by the buyer will be borne by the seller if the buyer submits the relevant documentation.

5.8.3.

If the customer (hereinafter referred to as the "customer") does not pick up the product after performing the service or after assessing the complaint (hereinafter referred to as "maintenance services") within 8 (say: eight) days from the specified service period in the complaint protocol or in case of non-collection (hereinafter referred to as the "product") by the customer within 8 (say: eight) days from the withdrawal of one of the contracting parties from the contract. , the contractor is entitled to a contractual penalty of EUR 3.00 for each additional day of delay, the contractual penalty being compensation for the contractor 's costs related to the storage and maintenance of the product. Notification of the performance and termination of the service will be provided to the customer in person, by phone, SMS or e-mail. If the customer after withdrawing from the contract by one of the parties or otherwise in accordance with these GTC does not pick up the product after the service or within 3 (say: three) months from the date when he was obliged to take over the product, the contractor has the right to sell the product. The Contractor informs the Client in advance about the intention to sell the product, while the provision of these GTC is also considered a notification. In case of sale of goods, the contractor will pay the customer the proceeds from the sale of goods after deducting the price of the service, a contractual penalty of € 3.00 for each day of delay in taking over the day of sale, the cost of selling the Product if the customer exercises the right to proceeds Supplier. If the amount of the contractual penalty is cumulative and exceeds the market price of the goods,

5.9. The battery warranty is 6 months if it is covered for 3-5 years or the number of cycles depending on the model

6. Withdrawal from the contract

6.1. The buyer is entitled to withdraw from the contract within 14 days from the date of receipt of the goods. If the buyer has ordered goods that have been prepared for an individual order according to the specifications and recommendations of the buyer, he cannot withdraw from the contract.

6.2. If the buyer withdraws from the contract, he is obliged to deliver the goods at his own expense to the seller's premises, intact, complete, without signs of use, in the original sealed packaging. At the same time, he must submit to the seller a document confirming the withdrawal from the purchase contract signed by the buyer.

6.3. After checking the goods, the seller will return the amount paid for the goods specified in the order, no later than 15 days from the date of delivery of the goods.

6.4. The seller is not entitled to deliver the goods and withdraw from the contract if the goods are sold in the meantime.

7. Final provisions

7.1. These terms and conditions come into force on the day of their placement on the website of the Online Store.

7.2. The seller is not responsible for lost profits, missed opportunities or other direct or indirect losses resulting from failure to process the order or in any other way.

7.3. The seller reserves the right to change and amend these terms and conditions at its discretion, t. j. change, delete and / or modify all or part of these terms and conditions without further notice, and the orders will be processed on the basis of the conditions from the date of the Buyer will send the order to the Seller.

 

8. Principles of personal data protection

Who is the controller of your personal data? Biokamin EU sro, Panónska cesta 34, 851 04 Bratislava, IČO: 44 507 445, IČDPH: SK2022730270, registered in the Commercial Register of the District Court Bratislava I., dept. sro, vl.č. 55614 / B Why do we process your personal data? We process your personal data for the following reasons: • Purchase of goods and services: We process your personal data primarily for the proper processing and processing of your order. If problems occur, your information will tell us who we can contact. • Customer service: if you contact us with a question / problem, we need to process your data for an answer / solution. In some cases, personal data may also be passed on to a third party (eg a carrier of goods). • User account: thanks to the personal information you provide to us in your user profile, you will have access to a number of useful features (eg if you provide your phone number, we will simply inform you when the order is delivered to you). You can change the information you enter at any time, except for the email address used to access your user account. • Improving our services: Thanks to the history of your orders and online behavior, we can offer you more suitable offers for other goods, e.g. accessories for purchased products. In some locations, we display products that are right for you and that meet your needs and interests. We can also use tools for testing different variants (so-called A / B tests), Google Analytics, Facebook Analytics, etc. to optimize elements on and off the web (personalized advertising on third-party websites). • Enforcement of rights and legal claims and control of public authorities: We may also process your personal data because we need them to exercise our rights and legal claims (eg if you have an outstanding claim against us). We may also process your personal data because we need them for inspections by public authorities and for other similarly important reasons. What personal data do we process? Personal data you provide to us • If, for example, when ordering goods or services, we need information from you that is marked as mandatory in the order process (mainly name and surname, delivery address). If we did not have this information, we would not be able to deliver the goods properly. In addition, for the sale of goods or services, we need your e-mail address, to which we will send you an order confirmation, which is also a confirmation of the concluded purchase contract, as well as copies of business conditions and complaints. approach. • You may also provide optional information when ordering goods or services. They help us to fulfill the concluded contract better and more efficiently. For example. after entering the phone number we can send you information about the delivery of goods, etc. You provide us with data voluntarily. • After delivery of the goods, you may receive an e-mail requesting a quote for the purchased goods. • If you contact our customer or send us a message, we will also process your personal data provided in this communication. Personal data that we process automatically • When you visit our website, we may collect certain information about you, such as your IP address, date and time.

visits to our website, information about your web browser, operating system or language settings. We may also process information about your behavior on our site, i. for example, what links you visit on our site and what goods are displayed. However, due to your maximum privacy, the information about your behavior on the site is anonymous, so we cannot even assign it to a specific user, ie a specific person. • Cookies: This is actually a small text file that is created when you visit any website. It serves as a standard tool for storing information about how our site is used. This allows us to differentiate (but not identify) individual users and tailor content to specific preferences. Cookies are important. Without them, browsing the web would be much more difficult. Camera recordings at our facilities • Our stone sites are monitored by camera systems with online transmission and recording. We have cameras in place to prevent and explain possible illegal activities. The operator of the camera system is us, the company Biokamin EU sro, IČO: 44 507 445 On what legal basis do we process the data? Fulfillment and conclusion of the contract We need a large part of your personal data in order for us to be able to enter into a purchase contract or other contract for goods or services that you want to buy from us. When concluding the contract, we process your personal data for the purpose of proper delivery of purchased goods or proper provision of purchased services. Based on this legal basis, we mainly process invoicing and delivery data. Legitimate Interests • We also use your personal information to provide you with relevant content, that is, content that interests you. Based on a legitimate interest, we process personal data in this way, which we process automatically and cookies. • For the same legal reason, we may send you and our customers emails and SMS. The processing of your personal data on this legal basis also takes place during the monitoring performed by the cameras during our individual activities. Who do we share your personal information with? In such cases, we pass on your personal data to third parties: • Delivery of goods: The carrier of your choice would never be able to deliver the ordered goods to you if we did not inform them exactly where and to whom it should deliver. the goods. We will provide this information to the carrier according to how you fill it in the order. The data sent in this way are, in particular, the name and surname, delivery address, telephone number at which the carrier can contact you and, if the goods have not been paid in advance, the amount to be paid upon receipt of the goods. In relation to the personal data we provide to him, the carrier has the right to process them only for the purpose of delivery of goods and subsequently delete the personal data without delay. How long do we keep your personal data? In the first place, we will process your data for the duration of the contractual relationship between us. In the case of the processing of personal data to which you have given your consent, your personal data will normally be processed for a period of 7 years or until the consent is revoked. Please also note that personal data is necessary for the proper provision of services. In order to fulfill all our obligations, whether they result from a contract concluded between us or from generally applicable law, we must process your consent for the period specified by or in accordance with the relevant legal provisions (eg). By default, we keep your camera recordings for 90 days. However, if a prohibited procedure occurs in the monitored area, we can contact the police and forward the files to the competent authority (police, court, etc.). In this case, the file will not be deleted after 90 days, but for evidentiary reasons we keep it until the final end of the case. What are your rights when processing personal data? In connection with your personal data, you have in particular the right to withdraw your consent to the processing of personal data at any time, the right to correct or supplement your personal data, the right to request restrictions on their processing, the right to object or complain about the processing of your personal data, the right to access your personal data . , the right to request the transfer of your personal data, the right to be informed of breaches of the security of your personal data and, under certain conditions, the right to delete certain personal data that we process in connection with you (the so-called right to be "forgotten").

Editing • You can contact us at: info@biokamin-eu.com Correction • If you believe that the personal data we process is incorrect, you can contact us at: info@biokamin-eu.com Access (portability) • You can request us to send a summary of your personal data to info@biokamin-eu.com • You also have the right to access this information about your personal data: o What are the purposes of processing your personal data o What are the categories of personal data concerned Who are the recipients of your personal data? data besides us? Scheduled time on the basis of which the data were processed and there is no other legal basis for their processing o You objected to the processing of the axes. data and you will find that the evaluation of the objection shows that in a particular situation your interest outweighs our interest in processing. these axes. data o Personal data are processed illegally o The obligation to delete arises from a special legal provision o Ide os. data concerning children under the age of 16 • You can exercise your right at: info@biokamin-eu.com Objection • We process some of your personal data on the basis of our legitimate interest (see the section of these regulations entitled "On what legal basis we process data") ). If there are specific reasons on your part, you may object to the processing of your personal data. You can raise this objection at: info@biokamin-eu.com Processing restrictions • If (a) you object to the accuracy of your personal data, (b) your personal data is processed illegally, (c) we no longer need your personal data for processing purposes, but you need them to establish, enforce or defend legal claims or if (d) you have objected to the preceding paragraph, you have the right to restrict the processing of your personal data. • In this case, we may only process your personal data with your consent (except for the storage or backup of the personal data in question). Filing a complaint • If you believe that we are processing your personal data illegally, you also have the right to lodge a complaint with the Office for Personal Data Protection. However, we will be happy if you resolve the errors with us first. You can always simply contact us at info@biokamin-eu.com These Terms and Conditions of Privacy, including their requirements, are valid from 18.12.2020.

 

 

9. ALTERNATIVE CONSUMER SPORT SOLUTION

 

February 1, 2016 Act no. 391/2015 Coll. on Alternative Dispute Resolution and on Amendments to Certain Laws. The purpose of this law is to create new opportunities for consumers to resolve their dispute with the seller quickly, efficiently and, above all, at a lower or formal cost. with minimal cost. The aim is to reach an appropriate mitigation solution. an agreement between the consumer and the seller in order to settle the dispute, which, with the agreement of both parties, becomes a binding legal basis.

The subjects of ADR law are the Office for the Regulation of Sectoral Networks, the Office for the Regulation of Electronic Communications and Postal Services and the Slovak Trade Inspection Authority. Slovak in addition, the trade inspection is a residual department, which means that it will have the power to settle such disputes and, where there is no power for other bodies, except for disputes arising from financial services contracts.

 

10. Withdrawal of the consumer from the contract

 

Buyer - consumer

Name and surname, title: ................................ ............ .................................................. ... ......... .............................

Place of residence: ..... .......................................... .......................... ........................ ........................................... ..............................

Telephone number: ................ ............................... .......................................... .................................................. ......... .....................

E-mail: ................................. ............. .................................................. ...... ............................................ ......................... ..... .......

 

Withdrawes from the contract with

 

Seller: Biokamin EU sro IČO: 44507445

 

 

Cash withdrawal number: ............................................. .... .............................................. ..................... ..................

Order number: ................................. .............. .................................................. ................................................. ..

Date of sale: ............................................... ................................................. .................. ................................ ...

 

Return of goods:

 

........... ....................................... ...................... ............................ .................................................. ...................................... .........

 

 

Reason for return:

 

       The product does not work. I do not like it. I found / I found cheaper

 

       The product does not match the description in this point:

 

 

 

 

       next reason:

 

 

Purchase price for return:

by bank transfer to bank account number: IBAN .................... ...................... ...............................................

in cash to the seller's address ......................................... .................................................. ..........

 

 

 

_ ................................................. ..................... ........

Date and signature of the buyer - consumer

 

You have the right to withdraw from the contract without giving a reason within 14 days. The period for withdrawal from the contract expires 14 days after receipt of the goods by you or a designated third party, with the exception of the carrier.

 

When exercising our right to withdraw from the contract, inform us of your decision to withdraw from this contract by making a clear statement. You can use this sample withdrawal form for this purpose.

 

The withdrawal period will be maintained or send a notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

 

Upon withdrawal, it will refund all payments made in connection with the conclusion of the contract, in particular the purchase price, including the cost of delivery of goods to you. This does not apply to additional costs if you have chosen another type of delivery, such as the cheapest standard delivery method we offer. Payments will be refunded immediately, no later than 14 days from the date of receipt of the notice of withdrawal. Their payment will be made in the same way as the buyer paid. This does not affect the buyer's right to agree with the seller on another method of payment, unless the buyer incurs additional fees.

 

Payment for the purchased goods will be paid upon receipt of the returned goods back to our address or upon presentation of a document confirming the return of the goods, whichever occurs first.